Insurance & hangar access
You need aviation-specific general liability and hangarkeeper's coverage. FBOs will ask for COIs naming them as additional insured before letting you onto the ramp.
FBO relationships
The FBO is your distribution channel. Join the SparrowHawk FBO Partner Network for vetted lead routing, or build direct relationships with line managers at the airports you target.
Pricing discipline from day one
Set tiered pricing by airframe and stick to it. Discounting per-quote in the first year sets a precedent you can never recover from.
Hire for aviation safety mindset
Detail skill can be taught. Aviation safety mindset cannot. ADA training certifies crews on aviation-safe procedures.
Software — buy, don't build
Spreadsheets break at job #50. A purpose-built CRM (SparrowHawk) handles quoting, scheduling, payments, and the customer portal so you can run operations instead of bookkeeping.
Key takeaways
- ›Insurance and FBO COIs come before the first job.
- ›Pricing discipline in year one decides year three.
- ›Hire safety mindset; train detail skill.
- ›Use aviation-specific software from day one.