Terms of Service

By creating an account, registering for the platform, purchasing a subscription, starting a trial, inviting users, connecting integrations, using the CRM, using the Pricing App, using the Aviation Partner Program, accessing a customer portal, uploading data, accepting a quote, creating an invoice, processing a payment, using AI features, or otherwise accessing SparrowHawk CRM, you acknowledge that you have read, understood, and agreed to these Terms.

These Terms apply to all users of the platform, including organization owners, administrators, employees, contractors, invited users, customer portal users, aviation partners, service providers, Pricing App users, and any other person or entity accessing the platform.

If you use SparrowHawk CRM on behalf of a company, organization, aviation business, aircraft detailing business, maintenance shop, FBO, airport, flight school, service provider, or other entity, you represent that you have authority to bind that entity to these Terms.

If you create an account, subscribe, purchase, accept legal terms, connect payment processing, invite team members, or use SparrowHawk CRM on behalf of an organization, you represent and warrant that you have authority to act on behalf of that organization.

The organization is responsible for all activity under its account, including actions by owners, admins, employees, contractors, invited users, customer portal users, and any person granted access through the organization.

SparrowHawk CRM LLC is not responsible for internal disputes between owners, admins, employees, contractors, partners, customers, or other users of an organization account.

SparrowHawk CRM is intended for business and professional use. It is not intended for personal, household, or consumer use.

You must be at least 18 years old and legally capable of entering into binding contracts to use SparrowHawk CRM.

You agree not to use the platform for unlawful, fraudulent, deceptive, abusive, unsafe, or unauthorized purposes.

SparrowHawk CRM provides software tools for aviation and service businesses. Features may include, but are not limited to:

CRM tools, customer management, aircraft profiles, quotes, estimates, invoices, scheduling, job tracking, payments, customer portals, document uploads, photo uploads, service catalogs, pricing tools, reporting, training access, AI assistance, integrations, the Pricing App, the Aviation Partner Program, partner lead routing, referral tracking, provider dashboards, and future maintenance-shop workflow tools.

Features vary by subscription plan, user role, payment status, organization settings, product access, and enabled entitlements. SparrowHawk CRM may add, modify, suspend, replace, restrict, or discontinue features at any time.

SparrowHawk CRM LLC is a software provider only.

SparrowHawk CRM LLC does not perform aircraft detailing, aircraft maintenance, aircraft inspections, repairs, paint correction, ceramic coatings, brightwork polishing, avionics work, mechanical work, FAA inspections, return-to-service approvals, aircraft certification, accounting, tax preparation, legal services, insurance services, employment services, brokerage services, payment processing, banking, lending, escrow services, or aviation regulatory services.

SparrowHawk CRM LLC does not supervise, control, employ, manage, or direct service providers, aviation partners, FBOs, airports, maintenance shops, aircraft detailers, mechanics, contractors, customers, aircraft owners, aircraft operators, or third parties using the platform.

Users are solely responsible for their own business operations, services, customer communications, pricing, safety practices, legal compliance, regulatory compliance, taxes, payments, warranties, refunds, disputes, and results.

Customers and users are solely responsible for all business decisions and actions taken through or in connection with SparrowHawk CRM.

This includes responsibility for quotes, estimates, invoices, payment terms, customer records, job scheduling, service scope, employee conduct, contractor conduct, customer communications, taxes, fees, refunds, warranties, aircraft condition, service quality, airport permissions, insurance requirements, employee safety, environmental compliance, FAA compliance, state and local compliance, and all applicable laws and regulations.

You are responsible for reviewing and verifying all information before using it, sending it, publishing it, relying on it, or sharing it with customers or third parties.

You agree to provide accurate, current, and complete account information. You are responsible for maintaining the confidentiality of your login credentials and for all activity occurring under your account.

You are responsible for securing your devices, passwords, email accounts, connected integrations, admin access, payment processor access, and team permissions.

SparrowHawk CRM LLC is not responsible for losses caused by weak passwords, shared credentials, unauthorized access caused by user-side security failures, employee misuse, former employee access, admin mistakes, compromised email accounts, compromised devices, or failure to manage account permissions.

You agree to notify SparrowHawk CRM promptly if you suspect unauthorized access or misuse of your account.

Organization owners and admins control account settings, users, permissions, customer data, quotes, invoices, billing settings, integrations, service catalogs, payment configuration, customer portal access, and business preferences.

SparrowHawk CRM LLC is not liable for actions or omissions of organization owners, admins, employees, contractors, invited users, or other persons granted access to an organization account.

It is the organization's responsibility to remove former employees, limit permissions, review user roles, monitor activity, and maintain proper internal controls.

Access to SparrowHawk CRM depends on the user's subscription plan, payment status, user role, enabled features, and product entitlements.

Plans may include Professional, Squadron, Enterprise, ADA-related CRM plans, Pricing App subscriptions, Aviation Partner Program access, custom plans, beta plans, enterprise agreements, or future products.

SparrowHawk CRM may modify plan names, prices, features, limits, storage, access rules, subscription terms, or product availability at any time, subject to applicable law and any written agreement between the parties.

Paid subscriptions automatically renew unless canceled according to the applicable billing terms.

By subscribing, you authorize SparrowHawk CRM LLC and its third-party payment processors to charge subscription fees, usage fees, add-ons, taxes, and other amounts due using the payment method provided.

Failure to pay may result in suspension, downgrade, feature restriction, loss of access, or termination.

You are responsible for keeping payment information current and for reviewing invoices, receipts, subscription renewals, and billing notices.

Unless expressly stated in writing by SparrowHawk CRM LLC or required by applicable law, all fees are non-refundable.

No refunds are owed for unused subscription time, failure to use the platform, cancellation after renewal, business closure, dissatisfaction after access was provided, user error, lack of customer use, third-party integration issues, payment processor issues, account suspension, or termination caused by violation of these Terms.

Payment processing may be provided by third-party payment processors such as Stripe.

SparrowHawk CRM LLC is not a bank, payment processor, money transmitter, lender, financial institution, escrow agent, or payment settlement provider.

SparrowHawk CRM LLC is not responsible for chargebacks, disputes, failed payments, declined cards, fraud reviews, payout delays, account holds, processor outages, Stripe account suspensions, reserve requirements, transaction fees, refund decisions, tax reporting, or payment disputes between users and their customers.

Users are responsible for complying with all payment processor terms and for resolving payment disputes with their own customers.

Invoices, receipts, tax settings, payment records, reports, QuickBooks syncs, financial summaries, and accounting-related features are provided for convenience only.

SparrowHawk CRM LLC is not a CPA, accountant, bookkeeper, payroll provider, tax advisor, financial advisor, or legal advisor.

Users are solely responsible for verifying invoice accuracy, tax rates, payment status, customer balances, accounting entries, financial reports, tax collection, tax filing, tax remittance, and compliance with local, state, federal, and international tax obligations.

Quotes, estimates, proposals, retainers, deposits, discounts, service line items, labor hours, crew recommendations, material estimates, and pricing information created through SparrowHawk CRM are the responsibility of the user.

SparrowHawk CRM LLC does not guarantee quote accuracy, estimate accuracy, profitability, customer acceptance, labor accuracy, service scope accuracy, material cost accuracy, market pricing, crew performance, service outcome, or customer satisfaction.

Users must review, adjust, and approve all quotes and estimates before sending them to customers or relying on them.

The Aircraft Pricing App, also referred to as the Pricing App, is proprietary SparrowHawk CRM software that provides pricing guidance, aircraft detailing references, labor estimates, service pricing suggestions, difficulty ratings, and crew recommendations.

The Pricing App is guidance only. It does not guarantee profitability, final pricing, market acceptance, labor accuracy, aircraft condition, service difficulty, material usage, crew requirements, customer approval, or business results.

Users are solely responsible for reviewing and adjusting all Pricing App output based on aircraft condition, location, service scope, technician skill, customer expectations, business costs, travel costs, taxes, and market conditions.

The Pricing App, aircraft database, service database, pricing structure, labor estimate logic, crew recommendation logic, difficulty rating system, formulas, workflows, interface design, page layout, data organization, and related content are proprietary to SparrowHawk CRM LLC.

Users may not copy, scrape, export, reproduce, publish, resell, share, mirror, reverse engineer, create derivative databases from, or use the Pricing App or its data for competitive purposes.

Users may not use the Pricing App to build, train, benchmark, assist, or improve a competing pricing tool, CRM, aviation platform, quote system, service database, or similar product.

The Aviation Partner Program is a software-enabled lead routing, referral tracking, and partner workflow system.

SparrowHawk CRM LLC does not guarantee referrals, lead volume, revenue, conversions, partner eligibility, provider availability, payout amounts, customer satisfaction, job completion, payment collection, provider quality, aircraft owner acceptance, or partner profitability.

Referral arrangements may vary by provider, partner, location, agreement, service category, business terms, payment status, and platform configuration.

SparrowHawk CRM LLC is not responsible for disputes between FBOs, airports, aviation partners, aircraft owners, operators, customers, service providers, detailers, maintenance shops, mechanics, contractors, or third parties.

SparrowHawk CRM LLC is a software platform only. We provide tools that may help aviation businesses, service providers, FBOs, airports, aircraft owners, operators, and partners connect, communicate, submit leads, manage quotes, schedule work, track jobs, process payments, and maintain records.

SparrowHawk CRM LLC is not responsible for the actions, omissions, work quality, safety practices, representations, pricing, warranties, delays, cancellations, negligence, misconduct, damages, disputes, or legal compliance of any service provider, aviation partner, FBO, airport, maintenance shop, aircraft detailer, contractor, customer, aircraft owner, aircraft operator, mechanic, repair station, or third party using the platform.

All service providers, partners, and customers operate independently. No user, provider, partner, FBO, airport, mechanic, detailer, contractor, customer, or third party is an employee, agent, representative, joint venturer, franchisee, legal partner, or affiliate of SparrowHawk CRM LLC unless expressly agreed in a separate written agreement signed by SparrowHawk CRM LLC.

Service providers are solely responsible for the services they perform, including workmanship, safety, airport permissions, insurance, licensing, customer communication, warranties, refunds, damage claims, regulatory compliance, and completion of work.

Aviation partners, FBOs, airports, and referring parties are solely responsible for the leads they submit, representations they make, customer relationships, permissions, referral arrangements, and compliance with their own business, airport, and regulatory obligations.

Customers, aircraft owners, and operators are solely responsible for selecting, approving, hiring, supervising, and paying any service provider they choose to work with.

SparrowHawk CRM LLC does not guarantee that any service provider is properly licensed, insured, qualified, available, compliant, safe, or suitable for any specific job unless expressly stated in writing. Any verification, badge, label, directory listing, ADA status, insurance status, or profile information shown in the platform is provided for convenience only and does not replace the customer's own due diligence.

Any dispute, damage claim, service issue, payment issue, refund request, warranty claim, maintenance issue, aircraft damage claim, customer complaint, or regulatory issue involving a service provider, aviation partner, FBO, airport, aircraft owner, operator, or third party must be resolved directly between the involved parties. SparrowHawk CRM LLC is not responsible for mediating, paying, reimbursing, defending, or resolving those disputes.

Aviation service providers, partners, and organizations using SparrowHawk CRM are solely responsible for their own licensing, insurance, airport permissions, employee training, safety practices, service quality, regulatory compliance, representations to customers, completion of work, warranties, refunds, damage claims, customer communications, and business obligations.

SparrowHawk CRM LLC does not control how users perform services, price jobs, communicate with customers, manage employees, handle refunds, respond to disputes, or comply with regulations.

If SparrowHawk CRM provides maintenance shop workflows, work orders, squawk tracking, due-item reminders, maintenance timelines, parts tracking, logbook drafts, compliance reminders, inspection templates, or records packages, those tools are provided for administrative convenience only.

SparrowHawk CRM LLC does not inspect aircraft, repair aircraft, approve aircraft for return to service, certify airworthiness, verify FAA compliance, create official logbook entries, replace aircraft logbooks, verify mechanic credentials, verify IA authority, verify repair station authority, guarantee compliance with 14 CFR, guarantee compliance with manufacturer instructions, or guarantee compliance with Airworthiness Directives or service bulletins.

Final responsibility remains with the certificated mechanic, inspection authorization holder, repair station, aircraft owner, operator, or other legally responsible party.

Users must consult qualified aviation professionals, mechanics, IAs, repair stations, legal counsel, and regulatory authorities where appropriate.

SparrowHawk CRM may include AI-assisted features that generate drafts, summaries, emails, recommendations, estimates, pricing suggestions, customer messages, workflows, maintenance wording, or other outputs.

AI output may be inaccurate, incomplete, outdated, inappropriate, or unsuitable for a specific purpose. AI output is not legal, tax, accounting, FAA, maintenance, safety, employment, insurance, financial, or professional advice.

Users must independently review, verify, edit, and approve all AI output before using, sending, publishing, relying on, or sharing it.

SparrowHawk CRM LLC is not liable for decisions, losses, disputes, damages, regulatory issues, customer issues, or business outcomes resulting from use of AI output.

Customers retain ownership of the data they submit to the platform.

By uploading, entering, submitting, syncing, importing, or generating data through SparrowHawk CRM, customers grant SparrowHawk CRM LLC a limited license to host, process, transmit, display, store, back up, secure, analyze, and use that data as necessary to operate, provide, support, protect, maintain, and improve the platform.

Customer data may include customer records, aircraft records, quotes, invoices, photos, documents, notes, schedules, payment records, approval records, communications, AI prompts and outputs, integration data, and business records.

Customers represent and warrant that they have all rights, permissions, consents, and legal authority needed to upload, store, process, transmit, and share all data entered into SparrowHawk CRM.

This includes data about customers, employees, contractors, vendors, aircraft owners, aircraft operators, aviation partners, service providers, aircraft, payments, photos, documents, and third parties.

SparrowHawk CRM LLC is not responsible for a customer's failure to obtain necessary permissions, consents, or legal rights.

Users are responsible for all files uploaded to the platform.

Users may not upload illegal content, malware, infringing content, confidential third-party information without authorization, sensitive regulated data not required for business use, deceptive content, harmful files, content violating privacy rights, content violating intellectual property rights, or content that violates these Terms.

SparrowHawk CRM may remove, restrict, or disable access to content that violates these Terms or creates legal, security, operational, or reputational risk.

SparrowHawk CRM LLC does not guarantee the accuracy, completeness, or reliability of user-entered data, imported data, synced data, AI-generated data, aircraft data, N-number data, pricing data, invoice data, tax data, payment data, integration data, customer records, or maintenance-related records.

Users are responsible for reviewing and verifying all data before relying on it.

SparrowHawk CRM may maintain backups, logs, and security records, but does not guarantee restoration of any specific data.

Users are responsible for exporting and maintaining independent copies of important records, including invoices, receipts, tax records, aircraft records, maintenance records, customer approvals, contracts, legal records, payment records, photos, documents, and business records.

SparrowHawk CRM LLC is not liable for loss of data, inability to restore data, corrupted data, deleted data, or user failure to maintain independent records.

SparrowHawk CRM may integrate with third-party services, including Stripe, QuickBooks, Google Calendar, Google OAuth, Microsoft, Twilio, Cloudflare, Supabase, email providers, analytics providers, mapping providers, AI providers, and other services.

SparrowHawk CRM LLC is not responsible for third-party outages, API changes, discontinued services, sync errors, lost data, duplicate data, incorrect data, account suspensions, third-party pricing changes, third-party security incidents, integration failures, or third-party terms changes.

Use of third-party services is subject to their own terms and privacy policies.

Users may not use SparrowHawk CRM to violate laws, infringe rights, upload malware, attempt unauthorized access, bypass security, reverse engineer the platform, scrape data, abuse APIs, overload systems, share accounts improperly, resell access without permission, clone the platform, copy workflows, commit fraud, spam customers, harass others, impersonate SparrowHawk CRM LLC, misrepresent affiliation, circumvent plan limits, or build a competing product.

SparrowHawk CRM may suspend or terminate access for violations of acceptable use rules.

Users may not access SparrowHawk CRM to build, train, benchmark, copy, reverse engineer, assist, or improve a competing CRM, aviation platform, pricing app, quote builder, scheduling system, partner network, maintenance workflow system, or similar product or service.

This restriction applies during and after the user's access to the platform.

All rights, title, and interest in SparrowHawk CRM belong to SparrowHawk CRM LLC.

This includes software, source code, object code, UI/UX, visual design, workflows, databases, aircraft pricing database, pricing logic, formulas, templates, reports, automations, AI workflows, prompts, documentation, trademarks, logos, brand assets, copy, training structure, partner network structure, service catalog structure, and future developments.

No ownership rights are transferred to users. Users receive only a limited right to access and use the platform according to these Terms and their active subscription.

Any suggestions, ideas, improvements, bug reports, feature requests, workflows, business concepts, or feedback submitted to SparrowHawk CRM LLC may be used by SparrowHawk CRM LLC without restriction, compensation, attribution, or obligation.

Users may receive access to non-public platform features, workflows, pricing, documentation, roadmap items, beta tools, internal business information, or other confidential information.

Users agree not to disclose confidential information without written permission from SparrowHawk CRM LLC.

Beta, preview, experimental, unreleased, or early access features are provided as-is and may be changed, removed, reset, restricted, or discontinued at any time.

SparrowHawk CRM LLC is not liable for reliance on beta features or experimental functionality.

SparrowHawk CRM does not guarantee uninterrupted service, error-free operation, or uptime unless a separate written SLA is signed by SparrowHawk CRM LLC.

The platform may be unavailable due to maintenance, updates, outages, third-party failures, hosting failures, internet failures, security incidents, force majeure events, or emergency shutdowns.

SparrowHawk CRM uses reasonable administrative, technical, and organizational safeguards, but no system is 100% secure.

Users are responsible for strong passwords, device security, staff training, role permissions, removing former employees, protecting integrations, and reporting suspected security issues.

SparrowHawk CRM may suspend, restrict, downgrade, or terminate access for non-payment, chargebacks, fraud risk, security risk, abuse, terms violations, illegal conduct, unauthorized access attempts, API abuse, excessive support abuse, misuse of integrations, risk to the platform, risk to other users, risk to third parties, or request by legal authority.

SparrowHawk CRM may also suspend access when necessary to protect the platform, customers, data, integrations, payment systems, or third parties.

Upon termination, access may end immediately. Certain data may be retained for billing, legal compliance, backups, fraud prevention, security, dispute resolution, tax records, audit logs, and enforcement of these Terms.

Fees already paid are non-refundable unless required by law or expressly agreed in writing.

The platform is provided "as is" and "as available."

To the maximum extent permitted by law, SparrowHawk CRM LLC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, availability, security, compliance, profitability, uninterrupted operation, error-free operation, suitability for aviation work, suitability for maintenance compliance, suitability for accounting or tax purposes, suitability for FAA compliance, suitability for payment processing outcomes, and suitability for any specific business purpose.

To the maximum extent permitted by law, SparrowHawk CRM LLC and its owners, officers, employees, contractors, affiliates, partners, vendors, licensors, and service providers shall not be liable for lost profits, lost revenue, lost business, lost goodwill, aircraft downtime, missed flights, customer disputes, failed jobs, failed payments, chargebacks, payout delays, tax mistakes, accounting mistakes, FAA issues, regulatory penalties, aircraft damage claims, maintenance disputes, service provider disputes, partner referral disputes, data loss, cybersecurity incidents, integration failures, AI output, pricing errors, quote errors, invoice errors, indirect damages, incidental damages, consequential damages, special damages, exemplary damages, or punitive damages.

This limitation applies regardless of legal theory, including contract, tort, negligence, strict liability, warranty, statute, or otherwise.

To the maximum extent permitted by law, SparrowHawk CRM LLC's total liability for any claim shall not exceed the amount paid by the customer to SparrowHawk CRM LLC for the specific service giving rise to the claim during the twelve months before the event giving rise to liability.

If no fees were paid, total liability is capped at $100.

Users agree to defend, indemnify, and hold harmless SparrowHawk CRM LLC and its owners, officers, employees, contractors, affiliates, partners, vendors, licensors, and service providers from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from or related to:

use of the platform, business operations, aircraft detailing, aircraft maintenance, aircraft services, customer disputes, employee actions, contractor actions, payment disputes, chargebacks, taxes, regulatory violations, FAA issues, airport issues, insurance issues, uploaded content, infringement claims, privacy claims, data entered by users, violation of these Terms, negligence, fraud, willful misconduct, misuse of AI output, misuse of Pricing App data, partner referral disputes, or disputes involving providers, partners, customers, aircraft owners, operators, or third parties.

Users release SparrowHawk CRM LLC from claims relating to user business operations, aircraft services, third-party services, customer disputes, referral relationships, payment disputes, regulatory compliance, FAA compliance, data entered by users, uploaded files, AI output, Pricing App estimates, third-party integrations, and decisions made based on platform output.

SparrowHawk CRM LLC is not liable for delay or failure caused by events beyond reasonable control, including natural disasters, war, terrorism, labor issues, internet failures, hosting failures, third-party service failures, government action, cyberattacks, power outages, pandemics, acts of God, or other events beyond reasonable control.

SparrowHawk CRM may update these Terms from time to time.

Continued use of the platform after updates means acceptance of the revised Terms. Material changes may be communicated by website notice, dashboard notice, email, or other reasonable method.

These Terms are governed by the laws of the State of New Mexico, without regard to conflict of law principles.

Any dispute arising out of or relating to these Terms, the platform, subscriptions, user accounts, software, services, or relationship between the parties shall be brought exclusively in the state or federal courts located in New Mexico, unless a separate written agreement signed by SparrowHawk CRM LLC states otherwise.

Users agree to resolve disputes individually and waive participation in class actions, collective actions, consolidated actions, private attorney general actions, and representative proceedings to the maximum extent permitted by law.

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

Failure by SparrowHawk CRM LLC to enforce any provision of these Terms is not a waiver of that provision or any other provision.

Users may not assign rights or obligations under these Terms without written permission from SparrowHawk CRM LLC.

SparrowHawk CRM LLC may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, business transfer, or operation of law.

These Terms, together with the Privacy Policy, End User License Agreement, Billing Terms, Acceptable Use Policy, Cookie Policy, Security Policy, Data Processing Addendum if applicable, order forms, subscription terms, and incorporated policies, form the entire agreement between you and SparrowHawk CRM LLC regarding use of the platform.

Questions about these Terms may be sent to:

SparrowHawk CRM LLC — support@sparrowhawkcrm.com

As between SparrowHawk CRM LLC and the Customer, the Customer owns all Customer Data. Customer Data includes information the Customer or its authorized users enter, upload, sync, generate, or store through SparrowHawk CRM, including but not limited to customer records, contact information, aircraft records, quotes, invoices, receipts, payment records, job files, photos, before-and-after documentation, uploaded documents, aircraft manuals uploaded by the Customer, service history, maintenance records where enabled, portal messages, marketing lists, and CRM configuration data.

SparrowHawk CRM LLC does not claim ownership of Customer Data. SparrowHawk CRM LLC processes Customer Data only to provide, secure, support, back up, and improve the platform, to enforce these Terms and its policies, to comply with legal obligations, and as otherwise permitted by the Privacy Policy or a signed Data Processing Addendum.

The Customer is responsible for ensuring it has all necessary rights, permissions, notices, and legal bases to submit Customer Data to SparrowHawk CRM, including data about its own end customers, employees, contractors, aircraft owners, aircraft operators, aviation partners, and third parties.

SparrowHawk CRM LLC owns and retains all right, title, and interest in the SparrowHawk CRM platform and every component developed, licensed, or acquired by SparrowHawk CRM LLC, including software source and object code, application architecture, workflow logic, database schemas, the Aircraft Pricing App and its underlying reference database, algorithms, machine learning and AI orchestration logic, prompt engineering, UI and UX designs, layout systems, iconography, illustrations, marketing copy, documentation, technical drawings, training materials, brand assets, trademarks, service marks, trade dress, logos, sound marks, color systems, and all related intellectual property rights worldwide.

No implied licenses are granted by these Terms. Except for the limited, revocable, non-exclusive right to access and use the platform during an active and paid subscription, the Customer receives no ownership, license, or other intellectual property right in any part of the platform.

The Customer may not copy, mirror, wrap, whitelabel, screenshot for redistribution, embed in another product, republish, or otherwise exploit any part of the SparrowHawk CRM platform outside the scope of ordinary use of the software during an active subscription without prior written consent from an authorized officer of SparrowHawk CRM LLC.

The Customer retains ownership of the content it and its authorized users submit to SparrowHawk CRM. This includes photos, videos, PDFs, documents, aircraft manuals uploaded by the Customer, certificates, training material, quote content, invoice content, portal messages, notes, custom templates, and other user-generated content.

The Customer grants SparrowHawk CRM LLC a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, transmit, cache, back up, index, display, render previews or thumbnails, virus-scan, transcode, resize, encrypt, decrypt, log, and otherwise process user-generated content solely as necessary to operate, secure, support, monitor, back up, and improve the platform for the Customer, and to comply with legal obligations. This license lasts as long as the content remains in the platform plus a commercially reasonable period necessary for backups, logs, audit trails, and dispute resolution, after which SparrowHawk CRM LLC will not use the content for any purpose other than legal record retention where required.

The Customer represents and warrants that it owns or has all necessary rights to submit and permit SparrowHawk CRM LLC to process every item of user-generated content, and that no user-generated content violates any law, third-party right, or agreement.

The Customer may delete or export its user-generated content as described in the Data Retention & Deletion Policy. Content in backups and archives may persist for the retention window described in that policy.

SparrowHawk CRM LLC respects the intellectual property rights of others and expects Customers, users, and third parties to do the same. Any use of SparrowHawk CRM to infringe copyright is a material breach of these Terms and grounds for immediate suspension or termination.

SparrowHawk CRM LLC operates a Digital Millennium Copyright Act (DMCA) takedown, counter-notification, and repeat-infringer program described in the separate DMCA & Copyright Policy. Copyright owners and their agents may submit notices to the designated Copyright Agent identified in that policy.

SparrowHawk CRM LLC may remove, disable, or restrict access to any content alleged in good faith to infringe copyright and may terminate the accounts of repeat infringers in appropriate circumstances.

Security of the platform is a shared responsibility. SparrowHawk CRM LLC is responsible for the security of the SparrowHawk CRM platform as a service: hardened cloud infrastructure, transport and at-rest encryption, network and application controls, tenant isolation, patching of the platform code base and its dependencies, monitoring, backups, incident response, and secure default configuration of platform features.

The Customer is responsible for security within its use of the platform: how it configures its organization, who it invites, what roles and permissions are assigned, whether multi-factor authentication is enabled, whether integrations are connected, what content is uploaded, how end-user credentials are protected, how devices used to access the platform are secured, how former employees are offboarded, and how the Customer responds when it becomes aware of suspicious activity in its account.

SparrowHawk CRM LLC is not responsible for security incidents caused by weak or reused Customer credentials, phishing or social engineering targeting Customer personnel, compromise of Customer email accounts or devices, sharing of accounts, misuse by current or former Customer personnel, misconfiguration of Customer-controlled settings, or the Customer's failure to remove access on employee departure.

The Customer is responsible for all activity that occurs under its accounts, including activity by users the Customer has invited, users the Customer has failed to remove, and users authenticated through single sign-on or OAuth integrations configured by the Customer.

The Customer must promptly disable accounts of departed employees, rotate shared credentials that may have been exposed, review administrative access at regular intervals, and notify SparrowHawk CRM LLC as soon as reasonably possible after becoming aware of any actual or suspected unauthorized access.

SparrowHawk CRM LLC may take protective action, including suspending accounts, forcing password reset, terminating sessions, revoking OAuth tokens, or blocking network origins, when necessary to protect the platform, its customers, or third parties from a credible security threat.

SparrowHawk CRM LLC may offer multi-factor authentication (MFA) and encourages every Customer to enable it for administrator accounts and any user with access to sensitive workflows such as payments, marketplace, or organization-wide settings.

The Customer is responsible for enforcing password strength standards appropriate to its risk profile, requiring MFA where offered, protecting recovery codes and second-factor devices, and complying with all applicable laws that require MFA (for example, credit-card processor obligations that may apply to the Customer's business).

SparrowHawk CRM LLC does not store passwords in reversible form. Password recovery is handled through email verification. The Customer is responsible for ensuring the email addresses used for authentication are controlled by the intended user and are themselves secured.

SparrowHawk CRM includes AI-assisted features such as summarization, drafting, recommendations, analytics narrative, voice interfaces, and workflow acceleration. AI features may rely on first-party and third-party large language models, embeddings, and orchestration components. AI features may change without notice as models are updated, replaced, or deprecated by their providers.

AI output may be inaccurate, incomplete, out of date, biased, or otherwise unsuitable for a particular purpose. AI output is informational only and is not a substitute for professional judgment. AI output is not legal, tax, accounting, financial, insurance, medical, employment, safety, or aviation-regulatory advice, and it does not replace the judgment of a certificated mechanic, inspection authorization holder, repair station, dispatcher, pilot in command, aircraft owner or operator, or other regulated professional.

The Customer is responsible for reviewing, correcting, and independently validating AI output before relying on it, sending it to third parties, incorporating it into invoices or maintenance records, or using it to make regulated decisions. SparrowHawk CRM LLC is not liable for decisions or outcomes based on AI output.

Additional AI-specific rules are described in the AI Usage Policy, which is incorporated by reference into these Terms.

SparrowHawk CRM is a business management platform. SparrowHawk CRM LLC is not a certificated repair station, aircraft manufacturer, avionics shop, mechanic, inspection authorization holder, air carrier, dispatcher, part 145 organization, part 121 or 135 operator, aviation authority, or aircraft insurer.

The platform does not certify aircraft, replace or supersede FAA regulations or the equivalent regulations of any other civil aviation authority, replace manufacturer maintenance manuals, replace approved data, approve maintenance, authorize return to service, replace airworthiness directives, replace service bulletins, replace type certificates, or replace the professional judgment of licensed personnel.

The Customer is responsible for complying with all applicable aviation, safety, environmental, and airport authority requirements and for using the platform only in ways compatible with those requirements.

The SparrowHawk CRM Marketplace connects Customers with products and services offered by SparrowHawk CRM LLC and by third-party vendors. Additional terms specific to Marketplace buyers are described in the Marketplace Terms, and terms specific to vendors are described in the Vendor / Seller Agreement, both of which are incorporated by reference into these Terms.

Except for products or services identified as sold directly by SparrowHawk CRM LLC, SparrowHawk CRM LLC is not the seller of Marketplace listings. Vendors are independent third parties responsible for their listings, product descriptions, pricing, taxes, fulfillment, warranties, returns, chargebacks, safety data sheets, regulatory compliance, and customer support.

SparrowHawk CRM LLC does not warrant Marketplace listings or vendor conduct and is not a party to any purchase agreement between a buyer and a vendor unless the listing is explicitly sold by SparrowHawk CRM LLC.

Vendors who list on the Marketplace, provide services to Customers through the platform, or otherwise contract with SparrowHawk CRM LLC do so as independent contractors. Nothing in these Terms creates a partnership, joint venture, franchise, agency, or employment relationship between SparrowHawk CRM LLC and any vendor, service provider, or Customer.

Vendors are solely responsible for their own products, services, personnel, insurance, licensing, taxes, and legal compliance. SparrowHawk CRM LLC may remove vendors or listings for violations of the Vendor / Seller Agreement, Acceptable Use Policy, or these Terms.

Participation in the Aviation Partner Program, including FBO enrollment, provider enrollment, referral tracking, and partner tiers, is subject to the Aviation Partner Program Terms, which are incorporated by reference into these Terms.

Partner program benefits, tier thresholds, commission structures, dispatch mechanics, and eligibility criteria may be modified by SparrowHawk CRM LLC with reasonable notice to maintain program quality, comply with law, and reflect operational reality.

Referrals, leads, and partner listings do not constitute endorsements. SparrowHawk CRM LLC does not guarantee lead volume, conversion, revenue, aircraft owner or operator acceptance, service quality, or the outcome of any transaction facilitated through the program.

Access to Aircraft Detailing Association (ADA) training content, certifications, and directory features is subject to the applicable ADA program terms and any additional membership requirements. SparrowHawk CRM LLC does not itself certify aviation mechanics, avionics technicians, or repair stations, and ADA certifications do not replace any FAA, EASA, or other civil aviation authority credential.

ADA training content is educational and does not constitute legal, safety, insurance, or regulatory advice. Successful completion of training does not create employment, agency, or endorsement relationships between the trainee and SparrowHawk CRM LLC or the ADA.

Subscriptions renew automatically at the start of each billing cycle at the then-current rate for the applicable plan unless the Customer cancels through account settings or written notice to support@sparrowhawkcrm.com before the renewal date.

SparrowHawk CRM LLC may modify plan pricing, feature entitlements, storage caps, seat limits, message limits, AI usage limits, marketplace fees, and add-on pricing. Changes to a Customer's current-term price will not take effect until the next renewal. Changes to feature entitlements, limits, and reasonable use policies may take effect within the current term with reasonable notice, subject to any signed enterprise order form.

The full billing, invoicing, tax, refund, and cancellation terms are described in the Billing Terms and are incorporated by reference.

Except where required by law, subscription fees, add-ons, marketplace fees, and other amounts paid to SparrowHawk CRM LLC are non-refundable. This includes fees for unused time in a billing cycle, plans downgraded mid-term, features the Customer chose not to use, and terminations for cause.

SparrowHawk CRM LLC may, in its sole discretion, grant a pro-rated credit or refund in exceptional circumstances (for example, extended platform-wide outages beyond published availability targets in a signed order form). Any refund granted is limited to the fees paid for the affected billing period and does not constitute a waiver of these Terms.

The Customer agrees to contact SparrowHawk CRM LLC support at support@sparrowhawkcrm.com to resolve any billing dispute before initiating a chargeback with a payment card network or bank.

Chargebacks initiated without first attempting resolution through support may be treated as a material breach of these Terms and may result in immediate account suspension pending resolution. SparrowHawk CRM LLC reserves the right to recover from the Customer the amount of any successful chargeback plus reasonable administrative costs, network fees, and, where permitted by law, reasonable attorneys' fees.

Legitimate disputes arising from actual billing errors will be corrected without dispute or fee.

SparrowHawk CRM may integrate with third-party services including but not limited to Stripe (payments and payouts), QuickBooks (accounting sync), Google (calendar, authentication, mapping), Cloudflare (network and edge infrastructure), Twilio (messaging), Supabase (managed database and authentication), email delivery providers, analytics providers, and AI providers.

Third-party services are provided by their respective owners under their own terms of service and privacy policies. SparrowHawk CRM LLC is not responsible for third-party outages, breaking API changes, discontinuation, service degradation, security incidents, data-handling practices, pricing changes, or account-level actions taken by those providers against the Customer.

The Customer is responsible for maintaining any accounts, credentials, subscriptions, or licenses required by third-party services the Customer connects to SparrowHawk CRM.

SparrowHawk CRM LLC may offer application programming interfaces (APIs), webhooks, importers, and other programmatic interfaces now or in the future. Use of any such interface is subject to the API Terms of Service, which are incorporated by reference into these Terms.

API access may be rate-limited, versioned, deprecated, or discontinued. SparrowHawk CRM LLC will use reasonable efforts to give notice of breaking API changes. The Customer is responsible for keeping its integrations up to date and for handling API errors gracefully.

Excessive API usage, credential abuse, scraping, load that endangers platform stability, or bypassing plan entitlements may result in throttling, temporary suspension, or termination.

SparrowHawk CRM LLC may make features available as beta, preview, early-access, or experimental. Such features are provided "as is," without any warranty, and may be changed, restricted, or removed at any time. SLAs, uptime commitments, refund entitlements, and support commitments do not apply to beta features unless explicitly stated in writing.

The Beta Features Policy describes additional rules that apply to beta participation, including feedback, confidentiality, and data handling.

SparrowHawk CRM LLC targets high availability and uses commercially reasonable efforts to keep the platform up and reachable. Unless a signed enterprise order form specifies a service level agreement (SLA) with credits, no specific uptime is guaranteed by these Terms.

The platform may be unavailable during planned maintenance, dependency incidents, third-party outages, force majeure events, security responses, or emergency remediation. SparrowHawk CRM LLC will use reasonable efforts to communicate significant planned maintenance in advance.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE PLATFORM AND ALL RELATED SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AVAILABILITY, ACCURACY, RELIABILITY, SECURITY, AND FREEDOM FROM ERROR.

SparrowHawk CRM LLC does not warrant that the platform will meet the Customer's requirements, operate uninterrupted, be free of defects, or be free of unauthorized access. No advice or information obtained from SparrowHawk CRM LLC or through the platform creates any warranty not expressly stated in these Terms.

Neither party will be liable for any delay or failure to perform (other than payment obligations) resulting from causes beyond that party's reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authority, fires, floods, earthquakes, pandemics, epidemics, labor disputes, internet or telecommunications outages, third-party cloud provider outages, cyberattacks by third parties, and government action.

The affected party will use reasonable efforts to resume performance as soon as practicable.

SparrowHawk CRM LLC retains Customer Data according to the Data Retention & Deletion Policy, which describes retention windows, backup rotation, deletion workflows, and legal-hold behavior.

During an active subscription and for a reasonable period after termination as described in that policy, the Customer may export its Customer Data through platform-provided export tools. The Customer is responsible for performing exports and for maintaining independent backups of records the Customer is required to retain by law.

The Customer may terminate its subscription at any time through account settings or by contacting support@sparrowhawkcrm.com. Termination stops future renewals and takes effect at the end of the then-current billing cycle unless required by law to be effective sooner.

The Customer remains responsible for amounts owed for the current billing cycle and for any usage-based fees accrued through the effective date of termination.

SparrowHawk CRM LLC may suspend or terminate access, in whole or in part, immediately and without prior notice for (a) non-payment, (b) material breach of these Terms, the Acceptable Use Policy, or any incorporated policy, (c) risk to the security, availability, or integrity of the platform, (d) fraud or suspected fraud, (e) legal requirement, or (f) sustained abusive behavior directed at SparrowHawk CRM LLC personnel, other Customers, or third parties.

SparrowHawk CRM LLC will use commercially reasonable efforts to notify the Customer of termination and to make Customer Data available for export as described in the Data Retention & Deletion Policy, subject to legal hold, security, and abuse-prevention constraints.

These Terms and any dispute arising out of or relating to these Terms, the platform, or the relationship between the parties are governed by the laws of the State of New Mexico, without regard to conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The parties will attempt in good faith to resolve any dispute informally by first sending written notice to the other party describing the dispute and the requested resolution. The notifying Customer will send its notice to legal@sparrowhawkcrm.com (or support@sparrowhawkcrm.com if that address is not yet monitored). If the dispute is not resolved within thirty (30) days after notice is received, either party may proceed to arbitration as described below.

Except for (a) actions to protect intellectual property rights, (b) actions to enforce or protect confidential information, and (c) small-claims actions eligible under applicable law, all disputes arising out of or relating to these Terms, the platform, or the relationship between the parties will be finally resolved by binding arbitration administered by a nationally recognized arbitration provider mutually acceptable to the parties or, absent agreement, by JAMS, under its then-current commercial arbitration rules and streamlined procedures for smaller disputes.

The seat of arbitration will be Albuquerque, New Mexico, unless the parties agree in writing to another location. The arbitrator will apply the substantive law of the State of New Mexico. The arbitrator's award will be final and may be entered in any court of competent jurisdiction. Each party will bear its own fees and costs except as required by law or as the arbitrator may award.

NOTE FOR LEGAL COUNSEL: Arbitration and class-action waiver enforceability varies by jurisdiction and by user class (for example, certain consumer protections in California, New Jersey, and the European Union). Legal counsel should confirm this clause before deployment to consumer channels or before serving customers in restricted jurisdictions.

To the fullest extent permitted by law, each party waives any right to participate in a class action, class arbitration, private attorney general action, collective action, or other representative proceeding, whether as a plaintiff, class member, or otherwise. Disputes will be resolved on an individual basis only.

To the fullest extent permitted by law, each party waives any right to a trial by jury of any dispute that, for any reason, proceeds in court rather than in arbitration.

NOTE FOR LEGAL COUNSEL: This waiver should be reviewed for enforceability in any jurisdiction where the platform is offered to consumers or to employees of Customers who may qualify as consumers.

The Customer may not use, export, re-export, or transfer the platform in violation of applicable United States export control laws, including the Export Administration Regulations and the sanctions programs administered by the Office of Foreign Assets Control, or the equivalent laws of any other jurisdiction from which the platform is accessed.

The Customer represents that neither it nor any of its authorized users (a) is located in, ordinarily resident in, or organized under the laws of a country or region subject to comprehensive United States sanctions, (b) is a person or entity identified on any restricted party list maintained by the United States government, and (c) will use the platform to design, develop, or produce nuclear, chemical, or biological weapons, missiles, or unmanned aerial vehicles for any prohibited purpose.

SparrowHawk CRM LLC may block or restrict access from prohibited jurisdictions and may suspend or terminate accounts to comply with applicable export or sanctions law.

Legal notices to SparrowHawk CRM LLC must be sent to legal@sparrowhawkcrm.com (or support@sparrowhawkcrm.com if that address is not yet monitored) and are effective when actually received. Notices from SparrowHawk CRM LLC to the Customer may be sent to the email address on file for the organization owner or through in-platform notice and are effective when sent.

The current version, effective date, last-updated date, and change log of these Terms are shown at the top of this page and are also available in the Legal Center inside the platform.