Legal
Data Processing Addendum
Effective June 1, 2026
This Data Processing Addendum ("DPA") supplements the Terms of Service between SparrowHawk CRM LLC ("Processor") and the Customer ("Controller") and governs the processing of personal data through the SparrowHawk CRM platform.
Data Ownership
Customer retains all rights, title, and interest in Customer Data. SparrowHawk CRM processes Customer Data solely to provide the Services.
Data Retention
Customer Data is retained for the duration of the subscription. Following termination, Customer Data is retained for a limited period to allow export before deletion.
Data Deletion Requests
Customer may request deletion of Customer Data at any time by contacting alex@sparrowhawkmobiledetailing.com. Deletion is performed within a commercially reasonable period.
Subprocessor Relationships
SparrowHawk CRM uses vetted subprocessors (including Stripe, cloud hosting providers, and email delivery providers) bound by contractual obligations consistent with this DPA.
Security Responsibilities
SparrowHawk CRM implements technical and organizational measures designed to protect Customer Data, as further described on our Security page.
Customer Responsibilities
Customer is responsible for managing user access, ensuring lawful basis for processing data uploaded to the platform, and configuring features in accordance with applicable law.