DMCA & Copyright Policy

SparrowHawk CRM LLC respects intellectual property rights and expects its Customers and users to do the same. This policy describes how SparrowHawk CRM LLC responds to notices of alleged copyright infringement under the U.S. Digital Millennium Copyright Act (“DMCA”), 17 U.S.C. § 512, and comparable frameworks in other jurisdictions.

SparrowHawk CRM LLC may remove, disable, or restrict access to any content alleged in good faith to infringe copyright and may terminate the accounts of repeat infringers in appropriate circumstances.

Notices under the DMCA should be sent to SparrowHawk CRM LLC's Designated Copyright Agent:

To be effective under the DMCA, a notice of alleged infringement must include:

• a physical or electronic signature of a person authorized to act on behalf of the copyright owner
• identification of the copyrighted work claimed to have been infringed, or a representative list if multiple works are involved
• identification of the allegedly infringing material and information reasonably sufficient to allow SparrowHawk CRM LLC to locate it (for example, a link, screenshot, or file path within the platform)
• the complainant's contact information, including full legal name, mailing address, telephone number, and email address
• a statement that the complainant has a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law
• a statement, made under penalty of perjury, that the information in the notice is accurate and that the complainant is authorized to act on behalf of the copyright owner

Incomplete notices may be rejected. Knowingly submitting a materially false notice can expose the sender to liability under 17 U.S.C. § 512(f).

A user whose content has been removed or disabled may submit a counter-notification. To be effective, a counter-notification must include:

• the user's physical or electronic signature
• identification of the material removed or disabled and the location at which the material appeared before removal
• a statement, made under penalty of perjury, that the user has a good-faith belief that the material was removed or disabled as a result of mistake or misidentification
• the user's name, address, and telephone number
• a statement that the user consents to the jurisdiction of the federal district court for the judicial district in which the address is located (or, if outside the United States, of any judicial district in which SparrowHawk CRM LLC may be found) and that the user will accept service of process from the person who submitted the original notice or an agent of that person

On receipt of a compliant notice, SparrowHawk CRM LLC will remove or disable access to the allegedly infringing material and take reasonable steps to notify the affected user. If a compliant counter-notification is received, SparrowHawk CRM LLC will forward the counter-notification to the original complainant and may restore the material after ten (10) to fourteen (14) business days unless the complainant provides notice that a legal action has been filed seeking a court order to restrain the alleged infringer.

SparrowHawk CRM LLC will, in appropriate circumstances, terminate the accounts of Customers and users who are repeat infringers. What counts as a repeat infringer depends on the facts, but repeated compliant notices against the same account are a strong signal.

Filing a knowingly false takedown notice or counter-notification may result in liability for damages, costs, and attorneys' fees, and may lead to suspension or termination of the sender's account with SparrowHawk CRM LLC.

Rights holders outside the United States may submit complaints to the Copyright Agent at the email address above. SparrowHawk CRM LLC will evaluate those complaints in good faith under applicable law, though the procedural safeguards described above are drawn from the U.S. DMCA and may not map exactly onto every jurisdiction.