End User License Agreement

By clicking accept, creating an account, purchasing a subscription, accessing the Software, inviting users, using the Aircraft Pricing App, using the Aviation Partner Program, connecting integrations, or continuing to use the Software, the user agrees to this EULA.

SparrowHawk CRM LLC grants a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Software only for authorized business purposes during an active subscription.

Users may not:

• copy, modify, resell, sublicense, rent, lease, distribute, or publish the Software
• scrape, reverse engineer, decompile, or clone the Software
• bypass access controls or circumvent plan limits
• share logins
• use automated scraping tools
• create derivative works
• build a competing product
• train competing AI or models
• extract databases
• misuse API access
• remove proprietary notices

Users may not access SparrowHawk CRM to build, benchmark, train, copy, or assist in creating a competing CRM, aviation platform, pricing app, quote system, scheduling system, partner network, maintenance workflow product, or similar service.

All Software and Platform rights belong to SparrowHawk CRM LLC, including:

• software and source code
• UI, UX, and layouts
• workflows, automations, and databases
• pricing logic and the aircraft pricing database
• AI workflows
• quote and invoice templates
• designs and documentation
• brand assets, trademarks, and reports
• dashboards
• partner network logic
• future improvements

The Aircraft Pricing App, its database, pricing structure, aircraft/service database, labor estimate logic, crew recommendation logic, difficulty ratings, formulas, UI, workflows, and related content are proprietary to SparrowHawk CRM LLC. Users may not copy, scrape, publish, export for competitive use, reproduce, mirror, resell, or create derivative pricing databases from the Aircraft Pricing App.

SparrowHawk CRM is software only. It does not provide:

• aircraft detailing services
• aircraft maintenance
• aircraft inspection
• FAA compliance services
• accounting, tax, legal, financial, insurance, or employment advice
• payment processing
• brokerage services
• customer service on behalf of users
• guaranteed business outcomes

Maintenance records, squawk lists, logbook drafts, inspection templates, due-item reminders, work order packages, parts records, or maintenance workflows are administrative tools only. SparrowHawk CRM LLC does not create official aircraft records, approve return to service, certify airworthiness, verify mechanic or IA credentials, verify repair station authority, verify FAA compliance, replace aircraft logbooks, or assume owner/operator responsibilities.

AI-generated outputs are drafts only. Users must review, verify, and approve all AI content. AI does not provide legal, tax, accounting, FAA, maintenance, safety, or professional advice.

Users are responsible for exporting and preserving independent copies of important data. SparrowHawk CRM LLC does not guarantee restoration of specific data.

SparrowHawk CRM may update, modify, add, remove, suspend, or discontinue Software features at any time.

SparrowHawk CRM may monitor usage for:

• security
• fraud prevention
• abuse prevention
• plan enforcement
• system performance
• debugging
• unauthorized access detection
• legal compliance

The license ends when the subscription ends, the account is terminated, payment fails, the user violates terms, the user misuses the Software, or the user engages in prohibited conduct.

Ownership, IP restrictions, confidentiality, disclaimers, liability limits, indemnification, payment obligations, dispute terms, and provisions intended to survive remain effective after termination.

No third party has rights under this EULA unless expressly stated in writing.

THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPARROWHAWK CRM LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, AVAILABILITY, AND SECURITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPARROWHAWK CRM LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, PARTNERS, VENDORS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS, AIRCRAFT DOWNTIME, MISSED FLIGHTS, CUSTOMER DISPUTES, FAILED PAYMENTS, CHARGEBACKS, TAX MISTAKES, FAA ISSUES, DATA LOSS, INTEGRATION FAILURES, AI OUTPUT, PRICING OR QUOTE ERRORS, OR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES. TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER TO SPARROWHAWK CRM LLC FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY. IF NO FEES WERE PAID, TOTAL LIABILITY IS CAPPED AT ONE HUNDRED U.S. DOLLARS ($100).

Users agree to defend, indemnify, and hold harmless SparrowHawk CRM LLC and its owners, officers, employees, contractors, affiliates, partners, vendors, licensors, and service providers from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from use of the Software, business operations, aircraft services, customer disputes, uploaded content, payment disputes, chargebacks, taxes, regulatory violations, FAA issues, misuse of AI output, misuse of Aircraft Pricing App data, violation of this EULA, negligence, fraud, or willful misconduct.

This EULA is governed by the laws of the State of New Mexico, without regard to conflict-of-law principles.

Any dispute arising from this EULA must be brought exclusively in state or federal courts located in New Mexico.

SparrowHawk CRM LLC
support@sparrowhawkcrm.com