Legal
Legal Center
Every legal document that governs use of SparrowHawk CRM LLC's platform, organized by category. Each document lists its version, effective date, last-updated date, and change log.
Legal
Master agreement governing use of SparrowHawk CRM, the Pricing App, the Aviation Partner Program, marketplace, integrations, and every current or future module.
Effective July 13, 2026 · Updated July 13, 2026
Software license terms governing access to and use of the SparrowHawk CRM platform.
Effective July 1, 2026 · Updated July 1, 2026
Subscription billing, renewals, refunds, chargebacks, and cancellation.
Effective July 1, 2026 · Updated July 1, 2026
Conduct standards and prohibited uses of the SparrowHawk CRM platform.
Effective July 13, 2026 · Updated July 13, 2026
Privacy
How SparrowHawk CRM LLC collects, uses, stores, shares, protects, and retains information across the platform, integrations, and AI features.
Effective July 13, 2026 · Updated July 13, 2026
Cookies, local storage, analytics, and similar technologies used across the platform.
Effective July 13, 2026 · Updated July 13, 2026
Processor obligations, subprocessors, security measures, and international transfers.
Effective July 13, 2026 · Updated July 13, 2026
Current subprocessors that support the SparrowHawk CRM platform.
Effective July 13, 2026 · Updated July 13, 2026
How long SparrowHawk CRM retains data and how deletion requests are handled.
Effective July 13, 2026 · Updated July 13, 2026
Copyright takedown, counter-notification, and repeat-infringer procedures.
Effective July 13, 2026 · Updated July 13, 2026
Security & Trust
Encryption, tenant isolation, access controls, backups, and platform security philosophy.
Effective July 13, 2026 · Updated July 13, 2026
How SparrowHawk CRM prepares for, detects, and responds to security incidents.
Effective July 13, 2026 · Updated July 13, 2026
How security researchers can responsibly report vulnerabilities to SparrowHawk CRM.
Effective July 13, 2026 · Updated July 13, 2026
Program Terms
Terms for buyers and browsers of the SparrowHawk CRM Marketplace.
Effective July 13, 2026 · Updated July 13, 2026
Terms governing vendors who list products or services in the Marketplace.
Effective July 13, 2026 · Updated July 13, 2026
Program terms for FBOs, referring partners, and aviation providers.
Effective July 13, 2026 · Updated July 13, 2026
Terms governing programmatic access to SparrowHawk CRM (present and future APIs).
Effective July 13, 2026 · Updated July 13, 2026
How SparrowHawk CRM's AI features work, what they cannot do, and the user's review responsibilities.
Effective July 13, 2026 · Updated July 13, 2026
Terms governing beta, preview, experimental, and early-access features.
Effective July 13, 2026 · Updated July 13, 2026
Compliance
Current compliance posture, planned certifications, and how we support customer compliance programs.
Effective July 13, 2026 · Updated July 13, 2026
SparrowHawk CRM's commitment to building accessible software and how to report accessibility issues.
Effective July 13, 2026 · Updated July 13, 2026