Cookie Policy

Cookies are small text files that websites place on a device to store information between requests. "Local storage" and "session storage" are related browser mechanisms that store larger amounts of data on the device without sending it with every request. SparrowHawk CRM uses these technologies interchangeably where appropriate, and the term "cookies" in this policy refers to all of them.

SparrowHawk CRM uses the following categories of cookies:

• Strictly necessary cookies — required to sign in, keep users signed in, protect against cross-site request forgery, and route requests to the correct backend region.
• Functional cookies — remember user preferences such as theme (light or dark), preferred language, and dismissed banners.
• Security cookies — enforce rate limits, detect abusive automation, and protect against session fixation.
• Analytics cookies — measure aggregate platform usage, feature adoption, and performance issues so we can prioritize improvements. Analytics data is not used to target individuals with advertising.

Cookies are used to:

• keep users signed in across pages and between tabs
• remember which organization the user is currently working inside
• hold short-lived state during onboarding and multi-step flows
• protect authenticated actions from cross-site request forgery
• remember accessibility and display preferences
• detect and slow down abusive automated traffic
• measure aggregate platform reliability and performance

Some subprocessors described on the Subprocessor List may set cookies as part of their service — for example, Stripe on payment pages, Cloudflare for edge protection, and Google when a user chooses Google sign-in. Those cookies are governed by each provider's own cookie and privacy policies.

Session cookies expire when the browser is closed or when the user signs out. Persistent cookies expire at the time set by SparrowHawk CRM or by the third-party provider that set them, which is typically no longer than reasonably necessary for the purpose described.

Most browsers let the user view, block, or delete cookies through browser settings. Some browsers offer a "do not track" or "global privacy control" signal; where SparrowHawk CRM is required by applicable law to honor a specific signal, we will do so.

Customer administrators may also configure their organization's use of platform-level features, which can further reduce the categories of cookies set for their end users.

Strictly necessary cookies cannot be disabled without breaking the platform: sign-in, organization scoping, and CSRF protection all depend on them. Disabling functional or analytics cookies is safe but may reduce personalization and slow the pace of platform improvements.

When we materially change this Cookie Policy, we will bump the version and effective date shown at the top of this page and record the change in the change log.