Billing Terms

Subscriptions are billed in advance on a monthly or annual cycle depending on the plan selected.

Subscriptions renew automatically at the end of each billing cycle unless cancelled prior to the renewal date.

By subscribing, you authorize SparrowHawk CRM LLC and its payment processors to charge your payment method for recurring subscription fees, taxes, add-ons, usage charges, and other applicable fees until you cancel.

Payments are processed by Stripe or another third-party processor. SparrowHawk CRM LLC is not a bank, payment processor, or money transmitter, and is not responsible for declined cards, payout delays, processor outages, fraud reviews, holds, or processor account decisions.

Fees are exclusive of applicable taxes. Customers are responsible for all sales, use, VAT, and similar taxes.

Subscription fees are non-refundable except where required by law. No refunds are owed for:

• unused time
• failure to use the platform
• customer business failure
• subscription cancellation after renewal
• account suspension due to a violation
• third-party integration issues
• dissatisfaction after access was provided
• failure to cancel on time

If a payment fails, we will retry the charge. Continued failure may result in suspension, downgrade, or termination of access until the balance is resolved.

Upgrades take effect immediately and are pro-rated against the remainder of the current billing cycle.

Downgrades take effect at the next renewal date. Feature access may be reduced accordingly.

You may cancel anytime from your account billing settings or by contacting support@sparrowhawkcrm.com. Service remains active through the end of the current billing cycle.

SparrowHawk CRM LLC may modify pricing, plans, features, or limits with reasonable notice. Continued use after changes take effect constitutes acceptance.

Filing a chargeback without first contacting SparrowHawk CRM LLC to resolve the issue may result in immediate suspension or termination. Customers remain responsible for amounts owed and reasonable collection costs.

SparrowHawk CRM LLC
support@sparrowhawkcrm.com